Policies

 

Future Photo Group strives to provide outstanding customer service in everything we do!

  • Payment for Products is non-refundable.  When you place your video, digital image, or print order, our designers and editors immediately begin processing and customizing your prints or products. Whenever possible, we will accomodate alterations in your order, but in some cases, we may be unable to make changes after payment has been processed.
  • Photo Prints and specialty product sales are final. They may not be returned for a refund. We will gladly facilitate an exchange if the the product or prints is defective. After the customer takes possession of prints, they may not be exchanged or returned.
  • Photo prints and video files produced by Future Photo Group or its representatives may not be scanned, copied, or reproduced in any way. The unauthorized reproduction or distribution of Future Photo Group's copyrighted work is illegal and subject to fines and/or legal action.
  • Payment for services is non-refundable. When you book your photo-shoot, you are immediately placed on our schedule and our professionals devote specific time to planning and perfecting your photo-shoot.
  • A rescheduling fee may apply bookings that are changed by the customer after the original booking is paid.
  • If, for any reason, Future Photo Group is unable to provide services as described in an invoice, we will refund the total cost of booking in full. Future Photo Group is not liable or responsible for any additional damages or costs beyond the refunded booking fee.
  • Any client that chooses to reschedule a session must reschedule within 90 days of their booking. Failure to do so will result in the forfeit of the total booking amount.
  • No-call, no-shows forfeit the entire booking amount and may incur additional booking fees for future sessions.

 

Photo and Video Shoots

  • By booking a photo or video shoot of any kind with Future Photo Group, you agree to abide by the following terms and policies.
  • Your participation in a photo or video shoot with Future Photo Group implies that you have read, understood and agree to Future Photo Group's Terms and Policies, and that you agree to conduct business with Future Photo Group in a positive and professional manner at all times.
  • While shooting with Future Photo Group, you accept full liability for the safety and well-being of yourself, your clients and your family prior to, during, and after completion of your photo or video shoot, and acknowledge that you have procured the necessary insurance to protect yourself and your family in the event of any injury or harm. You agree that Future Photo Group is in no way liable for any injury or harm to yourself, your family, or your property throughout the course of our interaction, and hereby release Future Photo Group and its representatives from any claims legal, or otherwise that you may wish to pursue.
  • Profanity, discrimination, sexual harassment, and unauthorized physical contact with Future Photo Group's representatives or equipment constitutes inappropriate and unprofessional behavior, which will not be tolerated at any time. Violation of this policy may result in the involvement of law enforcement, legal action, and additional fees, depending on the severity of the offense.
  • Unless otherwise stated in a written agreement, Photo Proofs are made available in an online gallery no more than seven to ten days after the completion of your photo or video shoot. They will remain available for viewing and purchasing for three days. After three days, additional fees will apply and high resolution images/video or photo prints may not be available for purchase. Express Next Day Service is available for an additional fee.
  • You agree that Future Photo Group is not liable or responsible for any loss you may incur or suffer as a result of your interaction with Future Photo Group.
  • You agree that Future Photo Group may utilize photos and video produced by our photographers of yourself, your clients and your family in marketing or advertising however is seen fit by its company representatives. You hereby release Future Photo Group from any claims legal, or otherwise that you may wish to pursue.
  • You understand that your failure to comply with any of Future Photo Group's terms and policies may result in the expiration of photo and video availability, additional fees, or termination of services, at the discretion of Future Photo Group and its representatives.
  • Future Photo Group retains all rights to every photo, video, graphic, or design product produced by its representatives. Photos and Videos produced by Future Photo Group and its representatives and/or equipment may not be resold or incorporated into a product being sold without Future Photo Group's prior knowledge and written consent.
  • Future Photo Group will provide all necessary documentation via e-mail, or in person. It is your responsibility to submit the completed documentation in a timely manner. Failure to submit required documentation upon request will result in suspension and delay of project completion. Refusal to submit required documentation will result in the termination of the project, with no refunds for any monies paid for goods or services, and may result in non-compliance fees or an increase in rates and pricing.
  • No portion of any photo or video shoot with Future Photo Group may be recorded or photographed by any other camera operator, amatuer or professional. No other camera operator, bystander or participant, may record video or still images in any format while engaged in a video or photo-shoot with Future Photo Group. In the event that a violation of this policy occurs, Future Photo Group will politely request that the terms of this policy be enforced by an on-site representative. Any still images or video files produced in violation of this policy are required to be deleted immediately, while still on site. Still images or video produced in violation of this policy, found to be published in any format, will be subject to fees and/or legal action against the publisher.
  • Failure to provide accurate information regarding requests for non-disclosure/non-compete or the scope of project requirements prior to securing a price quote from Future Photo Group will result in additional fees and/or written agreements, the balance of which is due in full prior to completion of any project. Refusal or failure to submit these required fees will result in suspension of progress on the project, and additional fees for storage/archival. If no payment arrangement is made within 5 days of the notification of additional fees, Future Photo Group is under no obligation to preserve images or footage produced or return any monies paid.
  • Clients submitting full compensation in the amount of Future Photo Group's published and standard rates will receive priority service over clients requesting discounted or reduced rates.

 

©Future Photo Group 2014  - All Rights Reserved